Once your order has been shipped, you will receive an email with a tracking number. Simply click on the tracking number in the email, and you’ll be able to follow your order’s progress.
Additionally, you can track your order through our website by logging into your account and visiting the 'Order History' section.

In-Stock Items: Orders are typically dispatched within 2-3 business days.

Backordered Items: Backordered items are typically dispatched within 6-8 weeks, as they are sourced from our overseas manufacturers. 

Same-Day Dispatch: Orders placed before 12 pm may be eligible for same-day dispatch with next-day delivery.

WITHIN AUSTRALIA

In-Stock Items: Once dispatched, you can expect your order within 2-3 business days*

Backordered Items: As they are backordered items please allow delivery times to be around 6-8 weeks.  

INTERNATIONAL

In-Stock Items: Once dispatched, you can expect your order within 10 - 15 business days*

Backordered Items: As they are backordered items please allow delivery times to be around 6-8 weeks.  

* Please note that delivery times may vary slightly depending on your location.

Yes, we ship internationally! If your country is not listed at checkout, please contact us directly for assistance. We strive to ensure you can enjoy our products, wherever you are. 

If your order arrives damaged or is lost in transit, please contact us immediately. Provide your order number, the email used for purchase, or the tracking number, and we will assist you promptly.

Certain products may have shipping restrictions based on local regulations. If you are unsure or require more information, please contact us at orders@importante.com.au

We use Australia Post for domestic shipments. For international deliveries, we select the best courier available in your country, such as AusPost, TNT, or FedEx, to ensure reliable and efficient shipping.

Yes, Click & Collect is available at our Crows Nest (NSW) store. Place your order online and wait for a confirmation email to let you know when it's ready for pickup.

At La Casa by Importante, we want you to love your purchase. If you need to return an item, we offer store credits for eligible returns made within 14 days of receipt. Refunds are only provided for faulty items as per Australian Consumer Law.

For more details on our return process, non-returnable items, and how to initiate a return, please visit our full RETURN AND EXCHANGE POLICY.

We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal, Shop Pay & Afterpay

Yes, we welcome overseas purchases, and all our payment methods are available for international orders. However, if you’re uncertain, feel free to reach out to us at orders@lacasabyimportante.com.au  

We do not impose any transaction fees on payments, but please be aware that your bank may apply additional charges. 

 Please see our Returns and Exchange Policy

Yes! Gift cards can be purchased HERE

Gift cards can be used as a method of payment by applying them to the order total at the checkout stage, using the gift card redemption code.

If the order total is less than the gift card total, any remaining balance on your gift card can be used at a later date. If your order total is more than the gift card value, a second method of payment will be required to pay the balance. 

We strive to provide detailed information about each brand on their respective pages. If you have specific questions or need further details, don’t hesitate to reach out to us. We’re here to help!

At La Casa by Importante, we carefully select every product featured on our website. We focus on offering unique, high-quality items that reflect our commitment to craftsmanship, sustainability, and timeless design. Each product is chosen with care to ensure it meets our high standards and aligns with our values.